Coronavirus (COVID-19) Update: 3.30.2020

As anticipated, "Stay at Home" orders have been issued for the city of Lubbock. These restrictions limit in-person social interaction and the closing of non-essential businesses. We want to reassure you that as a financial institution ALLIANCE Credit Union is classified as an essential service and will remain open. More information on Mayor Pope's newest orders can be found HERE.

Precautions have been implemented over the last several weeks to provide a safe and healthy work environment for our employees as well as a safe and accessible experience for our members.

  • Though our branches are closed to members without an appointment, our drive-thru's, eSolutions Center and all remote access channels will remain open and available to our member during this crisis.
  • We have extended our drive-thru service times to 7:00am - 7:00pm Monday through Friday, and all ALLIANCE locations are now open from 8:00am - 1:00pm on Saturdays.

ALLIANCE lobbies remain available by appointment only for certain services until further notice. Appointment examples include certain loan signings, certificates of deposit and IRA Transactions.

TO SCHEDULE A LOBBY APPOINTMENT CALL 806.798.5554

We understand that the widespread closures and restrictions occurring at this time may reduce incomes for some of our members. Whether it’s an emergency loan you need, or you’re worried about making payments on an existing loan, please don’t hesitate to reach out to us. We’re here for you, and we’ll do what we can to help. You can apply for loans and complete the entire process remotely.

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If you’re a small business owner who is being adversely affected, the Small Business Association (SBA) may also be able to help you. Click here for further information.

We appreciate your cooperation and understanding as we comply with state mandates and do our part to keep our community safe. 

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Our eSolutions staff is available Monday-Friday, 7:30am-6:00pm to answer questions, asist with transactions, and meet the needs of our members at 806.798.5554. Please visit our website and follow us on social media for any important updates as this situation evolves.

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