At ALLIANCE Credit Union, protecting your financial security is our top priority. While imposter scams are becoming more common and sophisticated, we’re here to provide clarity and confidence in how we communicate with you. Understanding what we will and won’t do when verifying your identity can help you recognize legitimate interactions and avoid falling victim to fraud.
 

What Are Imposter Scams?

Imposter scams occur when fraudsters pose as trusted organizations, such as financial institutions, to trick individuals into sharing sensitive information like account numbers, PINs, or passwords. These scammers often use urgent language, emotional manipulation, and even fake caller IDs to appear legitimate.
 

What ALLIANCE May Do

  1. We may notify you of suspicious transactions and request your verification of the transactions.
  2. You may receive a text, call, or email notifying you of potentially fraudulent activity
  3. We will help you cancel any compromised card, change your account numbers, and add password protection to your account for future transactions.
  4. We may ask you to verify personal information if you call us for information pertaining to your accounts.
 

Tips to Verify the Caller

  1. If you are uncertain about the intentions or identity of the individual calling you, HANG UP.
  2. Call the number back. WAIT! Do not tap the number that called you. Physically type in the local branch number, available on our website, to reach a real ALLIANCE representative. Imposters often spoof real phone numbers and when you hit redial or tap the number that initiated the phone call, it will call the imposter back, providing a false sense of security.
 

What ALLIANCE will NEVER Do

  1. We will NEVER call, text, or email and ask for your account number.
  2. We will NEVER email you directing you to a website to "verify" your personal or account information.
  3. We will NEVER text you directing you to call a number to "verify" your personal or account information.
  4. We will NEVER ask you for your password or your PIN.
 

If you believe you've been targeted by an imposter scam:

  1. Report it to ALLIANCE Credit Union immediately so we can assist in securing your accounts.
  2. Notify the Federal Trade Commission (FTC) at ReportFraud.ftc.gov.
  3. Contact local law enforcement if you suspect fraudulent activity.

 

If you suspect fraudulent activity on your account, call the ALLIANCE Contact Center, Monday through Friday from 7:30am to 6:00pm at 806-798-5554 or toll-free at 800-687-4328.