Here's what to do if your information has been compromised.

Fraud Prevention & Alerts

A lot of crooked people want to get straight to your money. Put up your defenses by following these tips and taking these steps to combat fraud.

  • If you believe you've been a victim of fraudulent activity, call our Member Service Call Center immediately at 806.798.5554 or 800.687.4328
  • Get more tips and advice

Identity Theft

Anyone who reads or watches the news knows identity theft is on the rise. Here's how to protect against it.

  • If you think your financial information has been compromised by cyber-criminals, call us immediately at 806.798.5554
  • Take additional steps to prevent financial damage

Lost or Stolen Cards

This is a stressful time, but don't panic. Contact us immediately and make sure you put a freeze on your card through our mobile app or online banking.

  • As soon as you notice your card is missing, call our Contact Center Representatives at 806.798.5554 or 800.687.4328 from 9 a.m. to 5 p.m., Monday through Friday
  • Any other time, call 800.682.6075 to block your card from being used

Cyber Security

When you're online, use caution and common sense to protect your personal information. 

  • Protect yourself against scams, viruses and other electronic attacks
  • Advice from reliable sources help you learn how to identify bogus emails, malware-spreading attachments and fake websites 

We're here to help

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