Fraud Prevention

The rate of identity theft-related fraud continues to rise. A recent study* revealed that identity theft affected more than 12 million adults in 2012, which equates to 1 victim every 3 seconds.

Protect yourself. At Alliance Credit Union, we believe the best way to protect yourself from fraud is to become familiar with the many techniques that criminals use to gain access to your account information.

  • Alliance CU will never call you and ask for your account number.
  • Alliance CU will never send you an email directing you to a website to "verify" your personal or account information or any transaction.
  • Alliance CU will never send you a text message directing you to call a phone number to "verify" your personal or account information or any transaction.
  • Alliance CU staff members will never ask for your password or PIN number to any service.

Types of Fraud

CREDIT/DEBIT CARDS

Credit card fraud generally occurs when cards or card numbers are compromised.

TRY THESE TIPS TO PROTECT YOURSELF

  • Review your card statement as soon as possible. Match charges with your receipts to ensure all charges are yours and are for the correct amount.
  • Always sign a new card immediately.
  • Only travel with the cards you plan on using.
  • Never give the account number of the card over the phone unless you initiate the call.

Checks

Check cashing fraud occurs when individuals use information taken from your checks.

TRY THESE TIPS TO PROTECT YOURSELF

  • Limit the amount of personal information printed on the checks to your name and address.
  • Don't leave your bill payments sitting in an unlocked mailbox for pickup.
  • Consider alternatives to check writing. For instance, paying by phone, online, billpay or setting up automatic payments.

ATM's

ATM fraud can occur when individuals lose their card, give their card to someone else to use, or when their Personal Identification Number's confidentiality is compromised.

TRY THESE TIPS TO PROTECT YOURSELF

  • Never use your date of birth, social security number, license number or street address as a PIN -- those are the first numbers a crook will try.
  • Always make sure to retrieve your ATM card from the machine when the transaction is complete.
  • Review your statement promptly to ensure all transactions are accurate. Report any discrepancies immediately.

Internet Security

Phishing is an internet scam in which e-mail spam or pop-up messages are used to deceive you into divulging personal or financial information over the internet.

TRY THESE TIPS TO PROTECT YOURSELF

  • If you get an email or pop-up message that asks for personal or financial information, do not reply. And don't click on the link in the message, either.
  • Never give your personal information via e-mail.

Phone Security

Vishing is a scam similar to Phishing, the scam involves sending a spam email or pop-up message telling you that your account has been compromised and will instruct you to call a phone number to verify your account information.

TRY THESE TIPS TO PROTECT YOURSELF

  • Never give your personal information over the phone.
  • Beware of organizations asking for charitable donations.

Fraud Alerts

If you suspect that you have been a victim of a telephone fraud scam, call our Member Service Call Center immediately at 806.798.5554 or 800.687.4328. We can assist you in canceling compromised cards, changing account numbers and even add a password to your account for future transactions. If the information obtained by the fraudster includes a Social Security number, you may also contact the three major credit bureaus Equifax, Experian and TransUnion and place a "fraud alert" on your credit report. Remember, Alliance Credit Union will never call you requesting personal or confidential information.

Identity Theft

Identity theft can occur when an individual obtains personal information, such as your social security number, date of birth, address, and financial account numbers. Once this information is obtained, the thieves will assume or take on your identity, allowing them to illegally purchase items or obtain credit.