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ALLIANCE is:

Not-for-Profit

Honest

Sincere

Trustworthy

Transparent

We're looking for people focused on helping others

Service is the heart of our mission, and our people are the heartbeat of our credit union. If you're passionate about helping others reach their financial goals, ALLIANCE is the place to be. We work hard and have fun doing it.

Bring your creativity, bring your experience, bring your drive to be your very best. We value it all and help you find the right position where you can thrive.

Our total compensation package includes the following:

Full-time:
  • 100% Employer paid medical, dental, vision, Teladoc, life & disability insurance
  • Paid time off for vacation and sick days
  • Paid volunteer hours
  • Gym membership reimbursement
  • 401K with an employer match (up to 7%) 
Part-time:
  • Paid volunteer hours
  • 401K with an employer match (up to 7%) 

Current Open Positions

Department: Marketing

Reports to: Vice President of Marketing

Supervises: Marketing team

Classification: Exempt

Role: 

The Assistant VP of Marketing performs support tasks for the VP of Marketing while managing day-to-day marketing programs and projects, ensuring efficiency and smooth workflow. Responsibilities include managing and mentoring marketing teams, conducting market research and analysis, reviewing marketing plans and strategies, coordinating with different departments, and participating in creating marketing materials. They must monitor the progress of marketing operations, producing progress reports for the vice president and other executives. The AVP guides the development and implementation of strategies and activities that enhance ALLIANCE’s visibility, promote, and protect its brand and reputation among external and internal constituents, and ensures strategic alignment among all external and internal communications deployed across multiple platforms and channels.

Essential Functions & Responsibilities:

  • Manages and mentors marketing team
  • Assists with development of and implements a cohesive marketing plan to increase brand awareness
  • Build relationships with media and stakeholders through creative PR strategies
  • Monitor all marketing campaigns and improve them when necessary
  • Prioritize marketing projects and allocate resources accordingly
  • Prepare regular reports and presentations on marketing metrics for the VP of Marketing
  • Conduct market analysis to identify challenges and opportunities for growth
  • Provide guidance and ideas to organize effective marketing events
  • Participate in the quarterly and annual planning of the credit union’s marketing strategy
  • Participate in the quarterly and annual planning of the credit union’s marketing budget
  • Track competitors’ activities
  • Proactively identify and recommend opportunities to strengthen the credit union’s brand
  • Develops necessary content creation for written, video, digital and in-person channels including internal and external communications
  • Ensure the marketing and brand strategies are aligned across all channels
  • Oversee marketing operations activities ensuring that these activities are performed in accordance with established compliance, budgets, timelines, and plans
  • They will be the primary contact for the marketing team and marketing vendors
  • Effectively communicate the brand value, marketing strategy, and results of activities to various stakeholders to gain buy in
  • Assist with database marketing, CRM, and web initiatives
  • Lead, execute and sustain a multi-year, multi-channel strategy to bring the credit union’s story to life with a plan for consistent messaging
  • Proactively identify and recommend opportunities to strengthen ALLIANCE Credit Union’s brand with internal and influencer audiences through strategic involvement in professional associations
  • Collaborates closely with VP of Marketing to stay abreast of priorities and growth goals
  • Partners with the VP of Marketing to create excitement around and effectively communicate the brand to key audiences both internally and externally
  • Supports development of marketing materials that support the market’s strategic brand and communications plans and objectives
  • Owns and manages the implementation of marketing strategies, including oversight of execution plans / timelines, project milestones, and deliverables / goals across operations activities
  • Identifies and executes scalable solutions to achieve efficiencies where possible
  • Partners with VP of Marketing to effectively communicate program status, opportunities, and risks, ensuring timely escalation and decision-making

Knowledge & Skills:

  • Bachelor’s Degree in marketing/communications or relevant field
  • Minimum of 10 years’ Marketing experience
  • Extensive experience in a similar role
  • Superb marketing and research skills
  • Highly observant and analytical
  • Strong leadership skills and the ability to make difficult decisions
  • Proactive, ambitious, with a passion for detail
  • Excellent creative and innovative skills
  • Strong oral and written communication skills
  • Strong project management and organizational skills
  • Excellent communication and interpersonal abilities
  • Strong interpersonal skills and effective relationship building capacity with internal team at different levels in the organization
  • Ability to use strong analytical and artistic approach to solve complex issues
  • Ability to adapt to change and manage multiple projects with conflicting deadlines
  • Knowledge and practical experience with SEO, digital marketing tools, and related software
  • Graphic design and content management experience (Adobe Creative Suite preferred)
  • Media buying and budget management
  • SEO/SEM best practices

Additional skills preferred but no required:

  • Knowledge of Truth in Advertising rules and guidelines
  • Experienced in content management systems like WordPress, Drupal, or Kentico
  • Knowledge of email delivery platforms like Constant Contact or MailChimp
  • Knowledge of banking, credit union, or other financial services
  • Experience in video production and editing
  • CRM Experience like Salesforce

Physical Requirements:

Work is primarily of a sedentary, often repetitive nature, however, requires the ability to stoop, kneel, reach, stand, walk, lift, and otherwise move objects up to 25 pounds. Additionally, must be able to sit for extended periods of time, when necessary. Requires manual dexterity, and visual ability to work at a computer terminal, utilize keyboard, telephone, and other standard office equipment. Must be able to deliver and receive verbal communication.

Work Environment:

ALLIANCE Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

This job description is not a complete statement of all duties and responsibilities comprising the position.

Department: Marketing

Reports to: Assistant Vice President of Marketing / Vice President of Marketing

Supervises: None

Classification: Non-Exempt

Role:

ALLIANCE Credit Union is currently seeking a Content Manager to join our Marketing team. The Content Manager will play a hands-on role in driving the content creation process for our brand story with the goal of increasing new business and developing new opportunities within our existing member base. This position will be responsible for developing creative design solutions in addition to producing and publishing content, writing, editing, and proofreading, and formulating content strategies. This role will own the content calendar and creates clear, concise content in a variety of multimedia formats.  

Essential Functions & Responsibilities:

Under the direct supervision of the AVP of Marketing:

  • Coordinates, designs, produces, and manages the production of both traditional and contemporary marketing materials for integrated campaigns from conception to completion.
  • Maintains strict compliance with current brand guidelines.
  • Monitors, maintains, and develops content and schedule, including social media calendar.
  • Delivers creative solutions and graphics across all media with a special focus on digital and social.
  • Updates Credit Union websites using front-end content management systems, using SEO best practices
  • Transforms initial concepts and ideas into compelling graphics and messaging.
  • Assists in creation of marketing tools for other departments, SEG presentations, Expos, member events, and meetings to ensure that the integrity of the credit union’s brand is maintained.
  • Contributes ideas to the AVP and VP of Marketing regarding marketing campaigns.
  • Collaborates with printers and other vendors to obtain accurate price quotes, provide press-ready files, and ensure all projects are completed according to specifications and established timeframes.
  • Evaluates emerging technologies in the marketing industry, remains current on graphic design trends, and makes recommendations to the AVP and VP of Marketing for implementation as appropriate.
  • Ensures that the delivered products or services adhere to brand standards as well as the policies and standards of ALLIANCE Credit Union.
  • Completes project work within the timeline and estimated budget.
  • Suggests new ways of improving the quality of designs and other project issues.
  • Works in collaboration with colleagues across different departments and third-party vendors.
  • Maintain the marketing department filing system.
  • Maintain and file records of all printed materials and master copies. Ensures that all documentation is up-to-date, and files are complete.
  • Assist with development, implementation, and analysis of marketing promotions.
  • Utilize a variety of computer applications in the design and implementation of marketing materials.
  • Participates in available credit union self-development education programs and required compliance courses through self-study, BAI (online training), and the credit union’s training department.

Knowledge & Skills:

  • Bachelor’s Degree in Marketing/Design or equivalent
  • Minimum of 3 years’ Marketing/Design/Content experience
  • Knowledge of interactive design including best practices in technology, usability, and user experience
  • Extensive experience with Adobe CS6
  • Extensive experience with social media platforms to include Facebook, Twitter, Instagram, etc.
  • Experience in developing content for online platforms
  • Strong pre-press production experience
  • Remains calm and productive under pressure
  • Proactive, ambitious, with a passion for detail
  • Excellent creative and innovative skills
  • Strong oral and written communication skills
  • Strong project management and organizational skills
  • Vendor interfacing ability with confidence
  • Strong interpersonal skills and effective relationship building capacity with internal team at different levels in the organization
  • Ability to use strong analytical and artistic approach to solve complex issues
  • Ability to adapt to change and manage multiple projects with conflicting deadlines

Additional Skills Preferred but Not Required:

  • Knowledge of Truth in Advertising rules and guidelines
  • Experienced in content management systems like WordPress, Drupal, or Kentico
  • Knowledge of email delivery platforms like Constant Contact or MailChimp
  • Knowledge of banking, credit union, or other financial services
  • Experience in video production and editing
  • CRM Experience like Salesforce

Physical Requirements:

Work is primarily of a sedentary, often repetitive nature, however, requires the ability to stoop, kneel, reach, stand, walk, lift, and otherwise move objects up to 25 pounds. Additionally, must be able to sit for extended periods of time, when necessary. Requires manual dexterity, and visual ability to work at a computer terminal, utilize keyboard, telephone, and other standard office equipment. Must be able to deliver and receive verbal communication.

ALLIANCE Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

This job description is not a complete statement of all duties and responsibilities comprising the position.

Role:

Serve the members of ALLIANCE Credit Union with professional, courteous service. Perform all teller functions proficiently. Solve basic member problems and/or help with member questions or work-related matters. Efficient handling of member needs and accurate transactions. Perform account maintenance. Maintain dual control standards.

Essential Functions & Responsibilities:

Welcomes members in a professional and courteous manner. Providing routine information concerning services and directs member to appropriate department for specific information and service. Must be able to handle basic questions and member needs and respond to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance. Tellers will have an active roll in participation in credit union promotions.

Provide general and specific service-related information concerning Credit Union services or policies and procedures. While, maintaining up-to-date and comprehensive knowledge on all Credit Union products and services offered by the Credit Union and on all related policies and procedures. Maintain a thorough knowledge of policies and procedures with particular attention to the Bank Secrecy Act, Patriot Act, Regulation CC, Robbery and Emergency procedures. Maintain knowledge of all State and Federal regulations that are applicable to the transactions performed in the teller area.

Responsible for meeting or exceeding referral objectives. Must maintain basic product knowledge of services offered by the Credit Union. Responsible for informing members of products that will enhance their ALLIANCE experience. Must be able to work with other departments to answer questions and refer members when necessary accurately and appropriately. Must learn what PFI means and why it is important. Must promote the Credit Union’s vision and mission statement.

Responsible auditing and compliance needs. Must insure compliance by completing all logs and monitoring individual cash limits, ensuring accuracy, completeness and compliance standards are met. Responsible for ensuring dual control standards are met at all times. Responsible for maintaining balancing standards and following all balancing policies and procedures. Complete CTRs effectively and efficiently. Report SAR activities to the BSA officer. Responsible for accurately performing opening and closing procedures and maintaining safety standards.

Maintain ongoing training and development. Must be willing to participate in training that is provided. Must be actively meeting attendance measurements. Responsible for participating in and providing feedback in team meetings.

  • Provide teller cash orders and sell excess cash while monitoring individual teller limits
  •  Maintaining vault security and balancing individual transactions performed on RBGs and dispensers
  • Provide teller functions such as balancing teller drawers and cash tapes.
  • Close accounts pursuant to appropriate requests
  • Order debit cards
  • Participate in credit union promotions
  • Promote, explain and cross-sell credit union services such as consumer and mortgage loans, IRAs, share certificates, debit and credit cards, on-line banking, mobile app features, gift cards and money orders
  • Determine applicable holds on share drafts presented
  • Ensure teller area is stocked with forms, supplies, etc.
  • Order member checks
  • Set up and maintain online banking
  • Other duties as assigned

Performance Measurements:

  • Provide friendly, professional, personal service to all members and associates.
  • Balance your drawer daily, with no outages Maintain dual control.
  • Accurately post mail transactions to dual control log on a daily basis.
  • Troubleshoot and resolve customer and internal inquiries in a timely, friendly and accurate manner.
  • Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
  • Accurately post transactions, having fewer than 3 unresolved posting errors in a 30 day period.
  • Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
  • Maintain a dependable record of attendance and timeliness.
  • Maintain a profession work environment and businesslike appearance.

Knowledge and Skills:

Experience: Cash handling experience is preferred but is not required.

Education: A high school education or GED.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Other Skills: Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names. Ability to operate desk top computer, associated peripheral equipment, and Credit Union software programs. Ability to deal with standardized situations applying common sense understanding to carry out simple instructions

Physical Requirements:

The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger handle or feel: reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, stoop, and/or kneel. The employee must occasionally lift and /or move up to 10 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job is performed in that of a “typical” office environment where the noise is sometimes moderate, and the temperature is maintained throughout the year.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Department: Mortgage

Reports to: Vice President of Mortgage

Supervises: NoneCop

Classification: Non-Exempt

Role:

Responsible for supporting all activities of the Lock Desk including, but not limited to, confirming lock requests, extending, re-pricing, and re-locking loans while adhering to and enforcing the Rate Lock Policy.

Primary Responsibilities

  • Process all lock requests against contractual Service Level Agreements (‘SLA”); track against contractual SLAs; report items that fall outside of SLAs.

  • Answer pricing inquiries.

  • Update rates per the client’s request in a timely fashion. Frequency could be weekly, daily.

  • Publish rate sheets

  • Lock changes may drive changed circumstances; will require process to connect these changes to processing, disclosure desk, closing.

  • Register and lock loans with investors; ensure accuracy and alignment between the LOS and the investor system.

  • Manage rate lock expirations, extensions, re-locks, lender credits (as applicable), buydowns, etc; exceptions; pair-offs, fall-out, overrides.

  • Deliver lock confirmation to the LO, Consumer(s).

  • Maintain, update, monitor and adhere to client’s lock desk policy in a readily accessible repository; ensure communications to the client if the rate lock policy is set to expire at the annual mark.

  • Develop and maintain procedures, while also publishing them to the client(s) as applicable

  • Lock loans in LOS.

  • Manage call-center type phone functionality, email communications, etc.

  • Facilitate rate-lock exceptions through client and keep Operations team and Leadership team informed at all times

  • Assist with delivery/sale to investors

  • Run reporting both for clients and internal teams, including management level.

  • Complete investor application and recertifications, as necessary.

Knowledge and Skills

Experience:

1 years of mortgage experience, preferably with pricing and underwriting experience. Proficient with Excel and math related tasks.

Education:

Bachelor’s Degree

Interpersonal Skills: 

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others.

Physical Requirements:

he physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel: reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, stoop, and/or kneel. The employee must occasionally lift and /or move up to 20 pounds or more.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with  disabilities to perform the essential functions. The job is performed in that of a “typical” office environment where the noise is sometimes moderate, and the temperature is maintained throughout the year.

This job description is not a complete statement of all duties and responsibilities comprising the position.

 

 

 

ALLIANCE Credit Union is an Equal Opportunity Employer.

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