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ALLIANCE is:

Not-for-Profit

Honest

Sincere

Trustworthy

Transparent

We're looking for people focused on helping others

Service is the heart of our mission, and our people are the heartbeat of our credit union. If you're passionate about helping others reach their financial goals, ALLIANCE is the place to be. We work hard and have fun doing it.

Bring your creativity, bring your experience, bring your drive to be your very best. We value it all and help you find the right position where you can thrive.

Our total compensation package includes the following:

Full-time:
  • 100% Employer paid medical, dental, vision, Teladoc, life & disability insurance
  • Paid time off for vacation and sick days
  • Paid volunteer hours
  • Gym membership reimbursement
  • 401K with an employer match (up to 7%) 
Part-time:
  • Paid volunteer hours
  • 401K with an employer match (up to 7%) 

Current Open Positions

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Department: Collections

Reports to: Assistant VP of Collections

Supervises Direct: None

Classification: Non-Exempt

Job Responsibilities:

  • Knowledgeable in credit union loan and collection policies and procedures including consumer loans, mortgage loans, credit cards, insurances available on loans, regulation affecting loans and collections, compliance requirements, documentation, and processing methods.
  • Process all correspondence for collections department, ensuring accuracy of work. Create form letters, type labels, and provide general admin support
  • Maintain collection files according to credit union procedures
  • Input data into the credit union’s collection system and generate reports as requested.
  • Inbound and Outbound telephone calls regarding payment notices and delinquent accounts.
  • Provide members with complete explanation of the loan’s status as requested.
  • Follow up on delinquent loans and make calls for interest, partial or full payment.
  • Maintain a detailed written record of all communications made regarding the delinquency.
  • Receive and write up receipts for mail payments directed to the department and route to teller.
  • Prepare information needed or required by collection agency, and post receipts from collection agency.
  • Perform skip tracing duties as required and directed.
  • Input/Update Insurance for consumer and business loans. Assist in processing Forced Placed insurance as needed.
  • Performs other job-related duties as assigned.

Knowledge and Skills

Experience: 6 to 12 months of similar or related experience

Education: A high school education or GED.

Interpersonal Skill: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Must have an attention to detail. Work may involve motivating or influencing others.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to work in a high paced work setting, use hands and fingers to handle or feel/reach with hands and arms; and talk or hear.  The employee frequently is required to stand and walk. The employee is occasionally required to sit, stoop, and/or kneel. The employee must occasionally lift and /or move up to 20 pounds or more.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job is performed in that of a “typical” office environment where the noise is sometimes moderate, and the temperature is maintained throughout the year.

 

This job description is not a complete statement of all duties and responsibilities comprising the position.

Department: E-Solutions

Reports to: VP of E-Solutions

Supervises Direct: None

ClassificationNon-exempt

Role:

Serve the members and staff of Alliance Credit Union with professional and courteous service.  Serve as the liaison between the member and the credit union.  Provide information on a full range of credit union products and services.  Assist members and potential members with their telephone requests, explain services, respond to problems, ITM transactions, respond to Podium inquires and direct phone calls to the appropriate area. Consult and professionally handle member’s daily needs.

Open online accounts for current or potential members. Be well versed with card services. Process card orders, blocks, travel notices and daily card reports. Assess early detection of fraud, perform investigations, and complete documentation related to card disputes/chargebacks. Perform and process daily inquiries and reporting for I-Pay Solutions. Process account funding or assist member(s) with payments utilizing Online Payment Portals. Provide account maintenance with IRA’s, share certificates, money markets, and share draft accounts. Provide moderate loan information and assist members with loan requests.

Assist with transactional services for members at the ITM and teller line with inquiries such as: deposits, withdrawals, money orders, wire requests, stop payment requests, bank checks and other requested services. 

Essential Functions & Responsibilities:

Via phone, extend a warm greeting to members in a professional and courteous manner. Answer all calls within 3 rings. Use quality assurance call metrics for each call. Assist members with all account inquiries and provide exceptional member services. Must be able to answer and resolve member requests, concerns, and complaints and/or direct them to the appropriate department for assistance. Offer and assist members with information regarding loan inquiries and provide accurate rates and quotes.

Must be able to handle complex card questions and aid with card related inquiries. Process standard and instant issue card orders, block cards, place travel notices, increase daily limits, implement card restrictions, assess and investigate accounts, and process chargeback documents in a timely fashion.

Provide up-to-date and comprehensive knowledge on all credit union products and services. Some services included but are not limited to: bill pay (I-Pay Solutions), online account opening, online banking, app, payment center portal, secured messaging. Additional services provided are initiating internal account transfers to specified suffix, Click Switch set up, stop payment placement, wire requests, subsequent action forms, and maintenance “skip a pay” deferrals. E-Solutions will have an active role in helping to promote and cross sell credit union services & products.

Assist members with transactions via the ITM.

Respond to members via Podium.

E-Solutions specialist must have an in-depth understanding of ASI/ESI insurance.  

Performance Measurements:

  1. Provide informed, prompt, professional and accurate service and support to all members and associates by answering the telephone within 3 rings. Use quality assurance call metrics and meet 90% accuracy on every call.
  2. Troubleshoot and resolve member and internal inquiries in a friendly, accurate and timely manner.
  3. Proactively seek opportunities to identify appropriate products and services for the betterment of the member with the opportunity for cross selling.
  4. Open and fund online accounts, while meeting or exceeding 90% accuracy of all required documentation and forms per policy.
  5. Must actively participate in interviewing, gathering supporting information and researching potential card related fraud. Complete chargeback documentation while meeting or exceeding 90% accuracy of all required forms per policy and procedures.
  6. Maintain a dependable record of attendance and timeliness.
  7. Maintain a professional work environment and businesslike appearance.

Knowledge and Skills:

Experience: Up to six months of similar or related experience. (Teller experience is preferable)

Education: A high school education or GED.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Other Skills: Good listening and telephone skills. Ten key calculator and computer keyboard by touch. Must be a multi-tasker and detail focused.  Ability to operate desktop computer, associated peripheral equipment, and credit union software programs. Ability to deal with standardized situations applying common sense understanding to carry out simple instructions.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, or feel: reach with hands and arms; and talk or hear.  The employee frequently is required to stand and walk. The employee is occasionally required to sit, stoop, and/or kneel. The employee must occasionally lift and /or move up to 20 pounds or more.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job is performed in that of a “typical” office environment where the noise is sometimes moderate and the temperature is maintained throughout the year.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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Department: Main

Reports to:VP of Consumer Lending

Supervises Direct: Branch Managers and Loan Officers

ClassificationExempt

Role: 

To Assist the VP of Consumer Lending in supervising the Branch Consumer Loan Departments.  Provide training and support for staff as needed.  

Ensure consumer lending policies and procedures best serve the credit union and its members. Manage the day‐to‐day operation of the Branch Consumer Loan Department. Ensure compliance with state and federal lending laws. Monitor and analyze economic conditions affecting the consumer loan department and recommend appropriate actions. 

Essential Functions & Responsibilities:

  • Lending oversight for all branch consumer loans. Review loan approvals and denials for soundness of decisions.   Providing oversight on all reviewed loan request sent for Approval, Condition, Decline and/or other recommendations. 
  • Responsible for reviewing and signing off on branch consumer loans that require additional approval and/or higher-level underwriting authority (Following all set lending authority guidelines for underwriting). 
  • Assist in providing strategic direction for all phases of branch consumer lending
  • Perform audit of consumer loan files to ensure quality and that lending policies are followed.
  • Ensure that consumer loan policies, procedures, services, products, and documentation meet federal and state regulations.  
  • Assist in formulating and maintaining a loan procedure manual for the consumer loan department that is up to date with all regulations and requirements. Ensure staff training and compliance.  
  • Assist in establishing budgets that support the credit union’s strategic plan for the consumer loan department. Monitor progress on a regular basis. 
  • Maintain up‐to‐date knowledge of general economic conditions or changing trends that may affect the credit union’s consumer loan department. Provide timely feedback that allows the credit union to react competitively.
  • Maintain knowledge of competitor’s rates and terms and other trends relating to consumer lending. Construct products, rates, and terms that reflect the marketplace.  
  • Provide input and recommendations for lending interest rates. 
  • Monitor and coordinate the discretionary and mandatory loan interest rate changes providing feedback to management.
  • Develop, analyze, and complete monthly loan reports. Help to develop procedures and reporting tools for effective information to flow through the department. 
  • Assist in defining appropriate limits of authority for consumer loan personnel and ensure adequate understanding of the credit union’s loan procedures and policies.  
  • Resolve member complaints involving loan decisions or errors on their accounts 
  • Interview, underwrite, approve, and close loans as needed. 
  • Performs other job-related duties as assigned.

Performance Measurements

  • Maintain a cohesive, highly trained, motivated staff sufficient to meet daily department demands and long-term organizational goals. 
  • Meet or exceed the department's budgeted loan volume (dollars and/or numbers). 
  • Ensure that all lending activity is in compliance with established policies and regulations. 
  • Ensure the department meets its goals to maintain delinquency at or below 1.5% of loans outstanding. Sell loan protection insurance on at least 25% of all eligible loans and maintain a 35% penetration on GAP and mechanical breakdown coverage. 
  • Ensure all activities within the department are carried out within prescribed time frames and with zero unresolved errors. 
  • Keep management informed regarding key operational issues affecting the department. 
  • Note observations of employee performance. Give and receive feedback from employees by assisting with completion of performance reviews or employee check-ins.

Knowledge & Skills:

Experience - Bachelor’s degree in business, finance or related field and/or two years’ experience in financial lending.  Demonstrated work experience and performance may be substituted.

 

Interpersonal Skill - Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. 

 

Other Skills - Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names. Ability to operate desk top computer, associated peripheral equipment, and Credit Union software programs. Ability to deal with standardized situations applying common sense understanding to carry out simple instructions.

 

Physical Requirements - The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger handle or feel: reach with hands and arms; and talk or hear.  The employee frequently is required to stand and walk. The employee is occasionally required to sit, stoop, and/or kneel. The employee must occasionally lift and /or move up to 10 pounds.

 

Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job is performed in that of a “typical” office environment where the noise is sometimes moderate, and the temperature is maintained throughout the year.

 

This job description is not a complete statement of all duties and responsibilities comprising the position.

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Role:

Serve the members of ALLIANCE Credit Union with professional, courteous service. Perform all teller functions proficiently. Solve basic member problems and/or help with member questions or work-related matters. Efficient handling of member needs and accurate transactions. Perform account maintenance. Maintain dual control standards.

Essential Functions & Responsibilities:

Welcomes members in a professional and courteous manner. Providing routine information concerning services and directs member to appropriate department for specific information and service. Must be able to handle basic questions and member needs and respond to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance. Tellers will have an active roll in participation in credit union promotions.

Provide general and specific service-related information concerning Credit Union services or policies and procedures. While, maintaining up-to-date and comprehensive knowledge on all Credit Union products and services offered by the Credit Union and on all related policies and procedures. Maintain a thorough knowledge of policies and procedures with particular attention to the Bank Secrecy Act, Patriot Act, Regulation CC, Robbery and Emergency procedures. Maintain knowledge of all State and Federal regulations that are applicable to the transactions performed in the teller area.

Responsible for meeting or exceeding referral objectives. Must maintain basic product knowledge of services offered by the Credit Union. Responsible for informing members of products that will enhance their ALLIANCE experience. Must be able to work with other departments to answer questions and refer members when necessary accurately and appropriately. Must learn what PFI means and why it is important. Must promote the Credit Union’s vision and mission statement.

Responsible auditing and compliance needs. Must insure compliance by completing all logs and monitoring individual cash limits, ensuring accuracy, completeness and compliance standards are met. Responsible for ensuring dual control standards are met at all times. Responsible for maintaining balancing standards and following all balancing policies and procedures. Complete CTRs effectively and efficiently. Report SAR activities to the BSA officer. Responsible for accurately performing opening and closing procedures and maintaining safety standards.

Maintain ongoing training and development. Must be willing to participate in training that is provided. Must be actively meeting attendance measurements. Responsible for participating in and providing feedback in team meetings.

  • Provide teller cash orders and sell excess cash while monitoring individual teller limits
  •  Maintaining vault security and balancing individual transactions performed on RBGs and dispensers
  • Provide teller functions such as balancing teller drawers and cash tapes.
  • Close accounts pursuant to appropriate requests
  • Order debit cards
  • Participate in credit union promotions
  • Promote, explain and cross-sell credit union services such as consumer and mortgage loans, IRAs, share certificates, debit and credit cards, on-line banking, mobile app features, gift cards and money orders
  • Determine applicable holds on share drafts presented
  • Ensure teller area is stocked with forms, supplies, etc.
  • Order member checks
  • Set up and maintain online banking
  • Other duties as assigned

Performance Measurements:

  • Provide friendly, professional, personal service to all members and associates.
  • Balance your drawer daily, with no outages Maintain dual control.
  • Accurately post mail transactions to dual control log on a daily basis.
  • Troubleshoot and resolve customer and internal inquiries in a timely, friendly and accurate manner.
  • Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
  • Accurately post transactions, having fewer than 3 unresolved posting errors in a 30 day period.
  • Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
  • Maintain a dependable record of attendance and timeliness.
  • Maintain a profession work environment and businesslike appearance.

Knowledge and Skills:

Experience:

Cash handling experience is preferred but is not required.

Education:

A high school education or GED.

Interpersonal Skills:

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Other Skills:

Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names. Ability to operate desk top computer, associated peripheral equipment, and Credit Union software programs. Ability to deal with standardized situations applying common sense understanding to carry out simple instructions

Physical Requirements:

The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger handle or feel: reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, stoop, and/or kneel. The employee must occasionally lift and /or move up to 10 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job is performed in that of a “typical” office environment where the noise is sometimes moderate, and the temperature is maintained throughout the year.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

ALLIANCE Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

This organization participates in E-Verify.

Right to Work Poster.

ALLIANCE Credit Union is an Equal Opportunity Employer.

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