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ALLIANCE is:

Not-for-Profit

Honest

Sincere

Trustworthy

Transparent

We're looking for people focused on helping others

Service is the heart of our mission, and our people are the heartbeat of our credit union. If you're passionate about helping others reach their financial goals, ALLIANCE is the place to be. We work hard and have fun doing it.

Bring your creativity, bring your experience, bring your drive to be your very best. We value it all and help you find the right position where you can thrive.

Our total compensation package includes the following:

Full-time:
  • 100% Employer paid medical, dental, life, disability and vision insurance
  • Paid time off for vacation and sick days
  • Gym membership reimbursement
Part-time:
  • 401K with an employer match (up to 7%) so you can work toward retirement

Current Open Positions

Check out the career opportunities we have in our Lubbock, Texas, branches.

Role:

Serve the members of ALLIANCE Credit Union with professional, courteous service. Perform all teller functions proficiently. Solve basic member problems and/or help with member questions or work-related matters. Efficient handling of member needs and accurate transactions. Perform account maintenance. Maintain dual control standards.

Essential Functions & Responsibilities:

Welcomes members in a professional and courteous manner. Providing routine information concerning services and directs member to appropriate department for specific information and service. Must be able to handle basic questions and member needs and respond to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance. Tellers will have an active roll in participation in credit union promotions.

Provide general and specific service-related information concerning Credit Union services or policies and procedures. While, maintaining up-to-date and comprehensive knowledge on all Credit Union products and services offered by the Credit Union and on all related policies and procedures. Maintain a thorough knowledge of policies and procedures with particular attention to the Bank Secrecy Act, Patriot Act, Regulation CC, Robbery and Emergency procedures. Maintain knowledge of all State and Federal regulations that are applicable to the transactions performed in the teller area.

Responsible for meeting or exceeding referral objectives. Must maintain basic product knowledge of services offered by the Credit Union. Responsible for informing members of products that will enhance their ALLIANCE experience. Must be able to work with other departments to answer questions and refer members when necessary accurately and appropriately. Must learn what PFI means and why it is important. Must promote the Credit Union’s vision and mission statement.

Responsible auditing and compliance needs. Must insure compliance by completing all logs and monitoring individual cash limits, ensuring accuracy, completeness and compliance standards are met. Responsible for ensuring dual control standards are met at all times. Responsible for maintaining balancing standards and following all balancing policies and procedures. Complete CTRs effectively and efficiently. Report SAR activities to the BSA officer. Responsible for accurately performing opening and closing procedures and maintaining safety standards.

Maintain ongoing training and development. Must be willing to participate in training that is provided. Must be actively meeting attendance measurements. Responsible for participating in and providing feedback in team meetings.

  • Provide teller cash orders and sell excess cash while monitoring individual teller limits
  •  Maintaining vault security and balancing individual transactions performed on RBGs and dispensers
  • Provide teller functions such as balancing teller drawers and cash tapes.
  • Close accounts pursuant to appropriate requests
  • Order debit cards
  • Participate in credit union promotions
  • Promote, explain and cross-sell credit union services such as consumer and mortgage loans, IRAs, share certificates, debit and credit cards, on-line banking, mobile app features, gift cards and money orders
  • Determine applicable holds on share drafts presented
  • Ensure teller area is stocked with forms, supplies, etc.
  • Order member checks
  • Set up and maintain online banking
  • Other duties as assigned

Performance Measurements:

  • Provide friendly, professional, personal service to all members and associates.
  • Balance your drawer daily, with no outages Maintain dual control.
  • Accurately post mail transactions to dual control log on a daily basis.
  • Troubleshoot and resolve customer and internal inquiries in a timely, friendly and accurate manner.
  • Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
  • Accurately post transactions, having fewer than 3 unresolved posting errors in a 30 day period.
  • Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
  • Maintain a dependable record of attendance and timeliness.
  • Maintain a profession work environment and businesslike appearance.

Knowledge and Skills:

Experience: Cash handling experience is preferred but is not required.

Education: A high school education or GED.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Other Skills: Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names. Ability to operate desk top computer, associated peripheral equipment, and Credit Union software programs. Ability to deal with standardized situations applying common sense understanding to carry out simple instructions

Physical Requirements: The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger handle or feel: reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, stoop, and/or kneel. The employee must occasionally lift and /or move up to 10 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job is performed in that of a “typical” office environment where the noise is sometimes moderate, and the temperature is maintained throughout the year.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Reports To:  HR Manager/CEO

Supervises Direct: None

Classification: Non-exempt

Role:

Provide confidential, professional, administrative support for the President/CEO, EVP, COO and HR Manager.  

Job Responsibilities:

  • Assist in scheduling and/or arranging interviews, appointments, meetings, business trips, etc. for CEO or other members of the senior management team.
  • Perform specialized and confidential administrative duties, including but not limited to preparing minutes, correspondence, manuals, spreadsheets, and other communications.
  • Manage and control multiple calendars
  • Process new hires during orientation; explain benefits, policies and procedures
  • Process change of status requirements
  • File and maintain personnel files
  • Serves as backup to the HR Manager
  • Strong verbal and written communication
  • Perform other duties as directed

Knowledge and Skills

Experience:  Two to five years of similar or related experience

Education:  College Degree preferred

Interpersonal Skills:  A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others.

Physical Requirements:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel: reach with hands and arms; and talk or hear.  The employee frequently is required to stand and walk. The employee is occasionally required to sit, stoop, and/or kneel. The employee must occasionally lift and /or move up to 20 pounds or more.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job is performed in that of a “typical” office environment where the noise is sometimes moderate, and the temperature is maintained throughout the year.

This job description is not a complete statement of all duties and responsibilities comprising the position.

Department: Mortgage

Reports to: VP of Mortgage Solutions

Supervises Direct: None

ClassificationNon-exempt

Role: 

The Mortgage Loan Processor is responsible for processing loan documents and ensuring completeness of the loan file for submission to underwriting and closing. Processors review borrower employment, income, assets, and closing fund sources to validate qualification for the loan program and compliance disclosures and to ensure compliance with state and federal regulations.

Essential Functions & Responsibilities:

  • Review and verify all file documentation including signed disclosures and borrower documentation received (income/asset docs, home owner’s insurance, tax returns), 3rd party documentation (appraisals, title work, flood etc.) for completeness & accuracy. Obtain any processor conditions.
  • Act as a point of contact between loan officers, underwriters and clients.
  • Maintain a close working relationship and correspond with lenders, title companies, contractors, builders, appraisers, real estate agents and other real estate industry professionals so that all parties can work together to find a solution for problems that arise during processing.
  • Review underwriting approval and communicate with the necessary parties regarding additional items needed prior to final approval.
  • Ensure file is complete, do a final update of any loan data as needed and submit a closing request to the closer once loan is clear to close. 
  • Ensure all loan documentation has been correctly stored and labeled in the loan origination system.
  • Performs other related duties as assigned.

Performance Measurements:

  • Meet closing dates within established time frames.
  • Accurately prepare file for underwriting.
  • Provide friendly, accurate, professional service to members and associates by responding to messages and correspondence within 24 hours.
  • Meet or exceed the minimum established individual goals each month.
  • Develop and maintain knowledge of all mortgage products and rates within the credit union and from the mortgage industry.

Knowledge & Skills:

Experience:  Six months to two years of similar or related experience.

Education:  A high school education or GED.

Interpersonal Skills:  A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Physical Requirements:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, or feel: reach with hands and arms; and talk or hear.  The employee frequently is required to stand and walk. The employee is occasionally required to sit, stoop, and/or kneel. The employee must occasionally lift and /or move up to 20 pounds or more.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job is performed in that of a “typical” office environment where the noise is sometimes moderate and the temperature is maintained throughout the year.

Other Skills: 

  • Thorough understanding of investor requirements and automated delivery systems
  • Effective business communication skills (both oral and written)
  • Excellent time management and organizational skills
  • Excellent customer service skills
  • Strong Interpersonal skills
  • Computer literate (experience using all Microsoft Office Applications)
  • Knowledge of FNMA, FHLMC, FHA and VA guidelines and documentation

This job description is not a complete statement of all duties and responsibilities comprising the position.

 

ALLIANCE Credit Union is an Equal Opportunity Employer.

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