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ALLIANCE is:

Not-for-Profit

Honest

Sincere

Trustworthy

Transparent

We're looking for people focused on helping others

Service is the heart of our mission, and our people are the heartbeat of our credit union. If you're passionate about helping others reach their financial goals, ALLIANCE is the place to be. We work hard and have fun doing it.

Bring your creativity, bring your experience, bring your drive to be your very best. We value it all and help you find the right position where you can thrive.

Our total compensation package includes the following:

Full-time:
  • 100% Employer paid medical, dental, vision, Teladoc, life & disability insurance
  • Paid time off for vacation and sick days
  • Paid volunteer hours
  • Gym membership reimbursement
  • 401K with an employer match (up to 7%) 
Part-time:
  • Paid volunteer hours
  • 401K with an employer match (up to 7%) 

Current Open Positions

Reports To: SVP of Revenue

Supervises Direct: None

Classification: Exempt

Role:

The Data Scientist will apply statistical theory and methods to collect, interpret, and summarize data as well as make predictions and recommend actions based on data. The ideal candidate is adept at using large data sets to find opportunities for product and process optimization using models to test the effectiveness of different courses of action.

Job Responsibilities:

  • Work with stakeholders throughout the organization to identify opportunities for leveraging data to drive business solutions.

  • Mine and analyze data from company databases to drive optimization and improvement product development, marketing techniques and business strategies.

  • Assess the effectiveness and accuracy of new data sources and data gathering techniques.

  • Develop custom data models and algorithms to apply to data sets.

  • Builds predictive models and machine-learning algorithms.

  • Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.

  • Develop processes and tools to monitor and analyze model performance and data accuracy.

  • Conducts statistical analyses to develop strategies.

  • Identifies data patterns and trends.

  • Proposes solutions and strategies to business challenges.

  • Presents information using data visualization techniques.

  • Documents all processes and research.

Knowledge and Skills

Skills:

  • Excellent verbal and written communication skills.

  • Excellent organizational skills and attention to detail.
  • Able to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills with an emphasis on product/process development.
  • Experience using statistical computer languages (R, Python, SLQ, etc.) to manipulate and draw insights from large data sets.
  • Experience working with and creating data architectures.
  • Knowledge of a variety of machine learning techniques and concepts (regression, properties of distributions, statistical tests, neural networks, etc.) and experience with applications.
  • Knowledge and experience in statistical and data mining techniques: GLM/Regression, Random Forest, Boosting, Trees, text mining, social network analysis, etc.

Experience:

At least two years’ experience with SQL and statistical software packages required. Extensive background in data mining, statistical analysis and data frameworks. Experience analyzing data from 3rd party providers: Google Analytics, AdWords, Facebook Insights, Salesforce, etc. Experience visualizing/presenting data to stakeholders. Experience working with Tableau, Datorama, Salesforce preferred.

Education:

Bachelor’s degree in data science, computer science, statistics, applied math or related field required. Master’s degree preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel reach with hands and arms; and talk or hear. As well as prolonged periods of sitting at a desk and working on a computer. The employee frequently is required to stand and walk. The employee is occasionally required to sit, stoop, and/or kneel. The employee must occasionally lift and /or move up to 20 pounds or more.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job is performed in that of a “typical” office environment where the noise is sometimes moderate, and the temperature is maintained throughout the year.

This job description is not a complete statement of all duties and responsibilities comprising the position.

ALLIANCE Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Department: IT

Reports to: VP of IT

Supervises Direct: None

ClassificationNon-exempt

Role: 

To provide the hardware, software, network, and communication support needed to maintain the security and efficiency of the organization’s information systems.

Major Duties & Responsibilities:

  • Procure, implement, maintain, and support the organization’s IT infrastructure, including its physical and virtualized servers, server software, security applications, and network communications; currently-deployed systems and components include Microsoft Windows Server, Microsoft Exchange Server, Microsoft SharePoint, Microsoft Office 365, Cisco networking devices, the VMWare virtualization platform, IBM iSeries, and Dell servers and storage devices
  • Maintain and continually improve data security practices and controls. Perform all responsibilities with the highest regard for the security of the organization and its members, employees, and data
  • Maintain a highly-available and fault-tolerant IT infrastructure; maintain and regularly test disaster recovery solutions such as server backups
  • Maintain the physical security, functionality, and tidiness of spaces that house IT infrastructure hardware
  • Document processes and changes in a detailed and uniform fashion.  Follow established procedures for system configuration and documentation.  Develop best practices and documentation thereof regarding the organization’s IT infrastructure
  • Stay abreast of new technologies and industry shifts in standard solutions and best practices; evaluate and implement such technologies and standards when beneficial to the organization
  • Maintain relationships with vendors
  • Complete and/or manage special projects as assigned by the IT Manager

Expectations:

  • Display an aptitude and eagerness for learning from and teaching coworkers
  • Provide friendly, professional, personal service to all members and employees alike
  • Gain and maintain a high-level of knowledge of all supported systems, and to actively (and continually) pursue increasing that knowledge
  • Maintain a professional work environment and businesslike appearance
  • Complete all required compliance training and abide by credit union and governmental rules and regulations

Knowledge & Skills:

Education & Experience:  

  • Minimum of a two-year degree from an accredited college or university in computer sciences or related field
  • At least seven years of experience supporting and servicing computer infrastructure and systems
  • Certifications from Microsoft, Cisco, VMWare and/or IBM preferred
  • Prior employment with a financial institution preferred

Interpersonal Skills:  

Work requires extensive personal contact with others and/or is usually of a personal or sensitive nature. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work may involve motivating or influencing others. An ability to foster positive working relationships with people both inside and outside of the credit union is essential.

Other Skills:

Ability to maintain a high degree of confidentiality. Ability to work with management and staff. Ability to prioritize workflow. Initiative and ability to handle numerous assignments concurrently. Advanced research and reporting skills.

Physical Demands:  

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, lift items of reasonable weights, reach with hands and arms, climb stairs, talk, or hear.

Work Environment:  

This job is performed primarily in that of a "typical" office environment where noise is sometimes moderate and the temperature maintained throughout the year. Some duties will require the use of a personal vehicle (for which mileage will be reimbursed at the standard rate) and working outdoors.

This Job Description is not a complete statement of all duties and responsibilities comprising this position. Duties, responsibilities, and activities may change at any time with or without notice.

ALLIANCE Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

 

Reports to: VP of Compliance

Supervises Direct: None

Classification: Exempt

Role:

To analyze current vendor performance and determine which vendors work in the best interest of the company. Terminate contracts, when necessary, research new vendors and establish relationships to ensure a smooth transition. Be the primary contact for our vendors.

To prevent, deter, detect, and investigate acts of fraud committed against the credit union or its members.

Primary Responsibilities:

  • Define specific vendor performance measures, standards, and guidelines. 
  • Develop tracking process or procedures to measure individual vendor performance.
  • Coordinate with and assist vendor relationship owners with monitoring actual performance standards of selected vendors against performance clauses /SLAs defined within the respective contracts and/or agreements.
  • Make effective recommendations for improvement to Vendor Management and Project Management functions to the VP of Compliance.
  • Identify, evaluate, and monitor potential vendor control weaknesses and assist with remediation as needed.
  • Work with Vendor Relationship Managers to identify best practices and opportunities for continuous improvement of new or existing vendors’ services.
  • Organize and maintain a complete database of all existing and new contracts and relationships with renewal date management.
  • Initiate and assist Relationship Managers with annual review process.
  • Maintain awareness of industry trends and regulatory developments in vendor management.
  • Train appropriate staff on Vendor Management responsibilities annually or as new employees are hired. 
  • Assist Relationship Managers with the RFP process.
  • Review and make suggestions to contracts prior to execution by Vice Presidents.
  • Work with and cooperate with internal audit and NCUA examiners during periodic audits of the vendor management program.
  • Administer the project and vendor management software and act as the primary point of contact for internal support and vendor communication.
  • Fraud Analyst investigates fraudulent/illegal activities perpetrated by members or employees.
  • Recognize patterns of fraud and suggest new methods of detection, mitigation, and prevention.
  • Analyzes potential check and deposit fraud, debit card, and checking irregularities, including returned deposited items, wire and ACH activity, check kiting, new account fraud activity, commercial and consumer loan fraud, and any other suspicious activities.
  • Designs and implements programs to prevent such activities and to recover any incurred losses.
  • Works with local, state and federal authorities with matters relating to fraudulent/illegal activities.
  • Accurately document all actions taken on a case.
  • Prepares in-depth fraud case investigation narratives, which support, Suspicious Incident Reporting, Elder Abuse Reporting, Subpoenas, Human Resource corrective action and police reports.
  • Contributes to the development and implementation of Fraud Risk processes, tools, policies, standards, and procedures.
  • Effectively communicates emerging and/or changing risk and related control opportunities and enhancements to senior management.
  • Risk assesses the effectiveness of antifraud programs and controls in place.
  • Performs other related duties as assigned.

Knowledge and Skills:

Experience & Education

Bachelor’s degree in business preferred or 5 years of experience in financial services.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel: reach with hands and arms; and talk or hear.  The employee frequently is required to stand and walk. The employee is occasionally required to sit, stoop, and/or kneel. The employee must occasionally lift and /or move up to 20 pounds or more.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job is performed in that of a “typical” office environment where the noise is sometimes moderate, and the temperature is maintained throughout the year.

This job description is not a complete statement of all duties and responsibilities comprising the position.

ALLIANCE Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Reports to: Facilities Coordinator

Supervisors Direct: None

Classification: Non-exempt

Role:

Assistant to the Facilities Coordinator with general maintenance requests at all Alliance Credit Union branches.

Primary Responsibilities:

  • Performs daily general maintenance duties: including moving furniture, boxes, etc., setting up for special events, building checks for security.
  • Performs routine preventative maintenance
  • Inspects branches for repairs/improvement recommendations.
  • Supervise outside contractors that perform work inside Alliance Credit Union branches.
  • Performs other related duties as assigned.

Knowledge & Skills:

Experience:

Six months to two years of similar or related experience.

Education:

High School Diploma or GED.

Interpersonal Skills:

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel reach with hands and arms; and talk or hear.  The employee frequently is required to stand and walk. The employee is occasionally required to sit, stoop, and/or kneel. The employee must occasionally lift and /or move up to 30 pounds or more.

Work Environment:

The work environment characteristics here are representative of those an employee encounters while performing the essentia functions of this job. Reasonable accomodations may be made to enable individuals with disabilities to perform essential functions. The job is performed in that of a "typical" office environment where the noise is sometimes moderate and the temperature is maintainted throughout the year. 

This job description is not a complete statement of all duties and responsibilities comprising the position.

ALLIANCE Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Role:

Serve the members of ALLIANCE Credit Union with professional, courteous service. Perform all teller functions proficiently. Solve basic member problems and/or help with member questions or work-related matters. Efficient handling of member needs and accurate transactions. Perform account maintenance. Maintain dual control standards.

Essential Functions & Responsibilities:

Welcomes members in a professional and courteous manner. Providing routine information concerning services and directs member to appropriate department for specific information and service. Must be able to handle basic questions and member needs and respond to members’ requests, problems, and complaints and/or direct them to the appropriate person for specific information and assistance. Tellers will have an active roll in participation in credit union promotions.

Provide general and specific service-related information concerning Credit Union services or policies and procedures. While, maintaining up-to-date and comprehensive knowledge on all Credit Union products and services offered by the Credit Union and on all related policies and procedures. Maintain a thorough knowledge of policies and procedures with particular attention to the Bank Secrecy Act, Patriot Act, Regulation CC, Robbery and Emergency procedures. Maintain knowledge of all State and Federal regulations that are applicable to the transactions performed in the teller area.

Responsible for meeting or exceeding referral objectives. Must maintain basic product knowledge of services offered by the Credit Union. Responsible for informing members of products that will enhance their ALLIANCE experience. Must be able to work with other departments to answer questions and refer members when necessary accurately and appropriately. Must learn what PFI means and why it is important. Must promote the Credit Union’s vision and mission statement.

Responsible auditing and compliance needs. Must insure compliance by completing all logs and monitoring individual cash limits, ensuring accuracy, completeness and compliance standards are met. Responsible for ensuring dual control standards are met at all times. Responsible for maintaining balancing standards and following all balancing policies and procedures. Complete CTRs effectively and efficiently. Report SAR activities to the BSA officer. Responsible for accurately performing opening and closing procedures and maintaining safety standards.

Maintain ongoing training and development. Must be willing to participate in training that is provided. Must be actively meeting attendance measurements. Responsible for participating in and providing feedback in team meetings.

  • Provide teller cash orders and sell excess cash while monitoring individual teller limits
  •  Maintaining vault security and balancing individual transactions performed on RBGs and dispensers
  • Provide teller functions such as balancing teller drawers and cash tapes.
  • Close accounts pursuant to appropriate requests
  • Order debit cards
  • Participate in credit union promotions
  • Promote, explain and cross-sell credit union services such as consumer and mortgage loans, IRAs, share certificates, debit and credit cards, on-line banking, mobile app features, gift cards and money orders
  • Determine applicable holds on share drafts presented
  • Ensure teller area is stocked with forms, supplies, etc.
  • Order member checks
  • Set up and maintain online banking
  • Other duties as assigned

Performance Measurements:

  • Provide friendly, professional, personal service to all members and associates.
  • Balance your drawer daily, with no outages Maintain dual control.
  • Accurately post mail transactions to dual control log on a daily basis.
  • Troubleshoot and resolve customer and internal inquiries in a timely, friendly and accurate manner.
  • Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
  • Accurately post transactions, having fewer than 3 unresolved posting errors in a 30 day period.
  • Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
  • Maintain a dependable record of attendance and timeliness.
  • Maintain a profession work environment and businesslike appearance.

Knowledge and Skills:

Experience:

Cash handling experience is preferred but is not required.

Education:

A high school education or GED.

Interpersonal Skills:

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Other Skills:

Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names. Ability to operate desk top computer, associated peripheral equipment, and Credit Union software programs. Ability to deal with standardized situations applying common sense understanding to carry out simple instructions

Physical Requirements:

The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger handle or feel: reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, stoop, and/or kneel. The employee must occasionally lift and /or move up to 10 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job is performed in that of a “typical” office environment where the noise is sometimes moderate, and the temperature is maintained throughout the year.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

ALLIANCE Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

ALLIANCE Credit Union is an Equal Opportunity Employer.

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