Consumer
loans
Consumer Loans
Your payment portal for Personal and Auto Loans is changing. After System Integration, you will be able to make a payment through your Online Banking or in our Mobile App by selecting Make a Payment in the menu. Automatic recurring payments will continue to draft out of your account uninterrupted.
Need a Break?
SKIP-A-PAY
With ALLIANCE Skip-A-Pay, qualifying members can skip a personal loan or auto loan payment up to twice a year! Have bills? Need repairs? Skip-A-Pay! Want to getaway? Skip-A-Pay!
Eligibility requires member to have made 3 consecutive and on-time payments to an auto or personal loan.
Prepare for System Integration
ACCESSING YOUR MONEY
During System Integration (5:30pm Friday, October 30 – Sunday, November 1), all systems will be down. Employee and member access to account information will be down until systems resume Monday, November 2. This includes in-branch transactions, Online & Mobile Banking, some card transactions, and ATMs.
Most services will resume on Monday, November 2. Our team will be ready to assist you and answer any questions you may have. Please monitor your accounts closely and allow until end of day Wednesday, November 4, (48 hours after System Integration), before contacting us about account discrepancies. During this time, weekend transactions may still be pending, and duplicate transactions will be automatically reconciled.
DEBIT & CREDIT CARDS
We anticipate your United Texas cards will continue to function normally through System Integration weekend. However, some transactions may not process due to the System Integration.
During System Integration, we recommend having a secondary payment method available. P2P payments such as Venmo, Zelle, PayPal, and Apple Cash will be accessible up to $500 a day.
Please be aware of your account balance prior to System Integration and understand if you spend more than your account balance during System Integration, you will be responsible for paying back the over-drafted funds plus applicable fees.
You can activate your new ALLIANCE debit or credit card as soon as you receive it and begin using it on Monday, November 2. You will be required to set a new pin upon activation.
Cash
We recommend that members withdraw some cash for their weekend plans no later than close of business Friday, October 30 as our systems will be down beginning 5:30pm Friday, October 30. Plan ahead.
INSTANT ISSUE INTERRUPTION
Due to System Integration, our branches will pause issuance of Instant-Issue Debit or Credit cards from October 15 - November 16. Your new card(s) will be mailed to you starting October 16.
If you have not received your new card by November 16, please contact us.
LOST/STOLEN Cards
In the unfortunate event of a lost or stolen debit/credit card, please contact us immediately. We will do our best to get you a new card as soon as possible.